If you feel that your parcel is lost or missing, please confirm if the courier has recently failed to contact you. If yes, the parcel will return to the warehouse, and you can contact OnePlus Customer Support for further confirmation. If not, feel free to contact OnePlus Customer Support within 24hrs-48hrs. We will carry out a full investigation to determine the next steps. Once we obtain all relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case ASAP.