• We ship through the reputed agencies to make sure that your order reaches you in the fastest time and in good condition.
• We always strive to ship your ordered products together, but however, it may not be possible due to product characteristics or availability. However, we will inform you before doing it.
• If you believe that product received is not in good condition or package is tampered or damaged before the delivery, then kindly refuse to take the package or Contact us on info@kdsfragrance.com and mention your order number. We shall make our best efforts to ensure that a replacement delivery is made to you as early as possible.
• You can track your order from the Track Order section by entering the details provided to you in text message post shipping.

Shipping Partners

• We use BlueDart, FedEx, Delhivery, EcomXpress, and sometimes Indian Post to your location as per the availability of the service.
• We always make sure that your order is delivered via the fastest mode of shipping available.
• We also ship to remote locations via India Post(EMS) on special request by the customer. However, it is completely dependent on EMS to accept the package as goods may get damaged in transit by EMS.

Shipping & Delivery Time

• We make best efforts to make your order shipped on the 0-7 day.
• 99% of the orders placed are shipped within 48 hours.

• We ship weekdays ( Monday to Saturday), however, there might be delays due to public holidays, extremely bad weather, or some unavoidable reasons.
• Shipments through BlueDart/FedEx will be shipped by the same day if the order is placed before 2 PM, else will be scheduled for the next day.
• Tough we guarantee a delivery time of 2-5 Days to anywhere in India , but it is totally beyond our control since different courier agencies have their own transit locations.
• Please plan your order giving us sufficient time to make sure it reaches on time. 

All the products carry a warranty of 15 days to protect customers from manufacturing defects.

• If you have received any of the defective product, kindly notify us within this duration from the date of shipment.
• You agree to pay for the shipping of return/exchange of the product and same will be credited back to you once a defect is confirmed.
• We will repair or replacement of the product according to a condition free of cost of product and shipping charges will be borne by us. However, if the product is not available in the stock we will issue a 100% refund to you.
• No warranty will be applied if a product is found to be misuse, modification, static discharge, soldered or altered or non-insulated contacts.